At Prompt2Print, every product is crafted especially for you. Since our products are custom-made and printed on demand, we follow a fair and transparent return policy aligned with leading custom print brands.

1. 14-Day Return

   If your order arrives damaged, defective, or incorrect, you may request a return or replacement within 14 days of delivery.
   

   To initiate a return request, email us at:
   support@prompt2prints.com

   Please include:

   • Order Number
   • Clear photos of the product
   • Description of the issue

   (Photos are mandatory to validate claims.)

2. Eligible Return Reasons

   We accept return or replacement requests only if:

   • Product is damaged during transit
   • Product has manufacturing defects
   • You received the wrong item

3. Non-Returnable Items

   Because each product is custom-created specifically for your order, we do not accept returns or refunds for:

   • Change of mind
   • Incorrect image upload by customer
   • Wrong size selection
   • Color variations caused by screen differences
   • Personalized or custom-photo products

4. Damaged Product Policy (Photo Required)

   If your product arrives damaged:

   • Email us within 14 days of delivery
   • Attach clear images of the damaged product
   • Attach images of outer packaging
     

   Once verified, we will reprint or replace your order at no additional cost.

5. Refund Processing

   If your return request is approved:

   • Refunds are processed within 7–10 business days
   • Refunds are issued to the original payment method
   • Bank processing times may vary

6. Custom & Print-On-Demand Disclaimer

   All Prompt2Print products are made-to-order and produced only after your order is placed. Because of this, items cannot be resold, which is why returns are limited strictly to defects or damage cases.

7.  Contact Us

   If you have any concerns, our support team is always happy to help:
   

   support@prompt2prints.com

End of Terms of Service