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Overview
This Privacy Policy explains what personal information we collect from users of Prompt2Prints (“we”, “us”), why we collect it, how we use it, and the choices you have. The Services include image generation, editing, upscaling tools, saved images, previewers, credits, purchases of physical prints, and account features.
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Information we collect
We collect two categories of information:
A. Information you provide directly
- Account info: name, email, password, billing and shipping address, phone number.
- Payment info: payment method details collected by our payment processors.
- User content: prompts, uploaded images, edits, saved images, and other content you submit.
- Communications: customer support messages, feedback, surveys.
B. Information collected automatically
- Usage data: pages visited, actions taken, credits used, generated images metadata (e.g., prompt text, timestamp), device and browser information, IP address.
- Cookies and tracking: cookies, local storage, analytics identifiers used to improve the Service and for marketing.
- Location: prompts, uploaded images, edits, saved images, and other content you submit.
- Communications: approximate location inferred from IP or shipping address.
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How we use your information
We use data to:
- Provide, operate, and improve the Services (generate, store, and deliver images; process orders; enable previews).
- Process payments, fulfill orders, and communicate about purchases.
- Detect and prevent fraud, abuse, and security incidents.
- Personalize your experience and provide customer support.
- Send marketing communications.
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Legal bases for processing (for EEA users)
Where required by law, our legal bases include:
- Performance of a contract: to deliver purchases and provide Services.
- Consent: for cookies and marketing where required.
- Legitimate interests: to improve the service, prevent fraud, and communicate with users, balanced against privacy rights.
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Sharing and disclosure
We may share information with:
- Service providers: payment processors, hosting providers, analytics, and email vendors who process data on our behalf.
- Business partners: for co-marketing or to enable certain features.
- Legal & safety: to comply with legal process, protect rights, or respond to claims, including DMCA takedown requests.
- Business transfers: in connection with mergers or sales of the business.
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Cookies and tracking
We use cookies, local storage and similar technologies for essential site functions, analytics, and marketing. You can control cookies in your browser and via our cookie settings.
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Data retention
We retain personal data as long as needed to provide the Services, fulfill legal or contractual obligations, resolve disputes, and enforce our agreements. Generated images and user content may be retained until you delete them or as described in your account settings; backups may exist for a limited time thereafter.
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Security
We use administrative, technical and physical measures to protect your data (encryption, access controls). No method of transmission or storage is 100% secure; we cannot guarantee absolute security. We will notify affected users of a data breach if required by law.
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Children’s privacy
Our Services are not directed at children under 13. If we learn that we have collected personal data from a child under the applicable age, we will delete it.
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Changes to this policy
We may update this Privacy Policy. Material changes will be posted with an updated effective date. Continued use after notice indicates acceptance.
